Privacy Policy

This policy explains which personal data is processed when you visit 24hreception.com or apply to become a pilot hotel, why, on what legal basis, and which rights you have under the EU General Data Protection Regulation (GDPR).

1. At a glance

• This website does not use cookies, analytics, advertising or tracking tools.
• Fonts and images are served from our own hosting. No content is loaded from third parties when you simply browse the site.
• Our host processes technically necessary server log data (section 3).
• Pilot applications are collected with the form service Tally. Tally content is only loaded once you actively open the application form (section 4).

2. Controller

The controller responsible for data processing on this website is:

24h Reception is a product and project of Spacifik UG (haftungsbeschränkt) and not a separate legal entity. For any questions about data protection, please contact us at the email address above.

3. Hosting and server log files

This website is a static website hosted by Netlify, Inc., 101 2nd Street, San Francisco, CA 94105, USA (“Netlify”). Netlify delivers the website through its global content delivery network.

When you visit the website, your browser automatically transmits information that is processed by Netlify in server log files. This typically includes:

• IP address of the requesting device
• Date and time of the request
• Requested page or file and the amount of data transferred
• Referrer URL (the previously visited page), if transmitted by your browser
• Browser type and version, operating system
• HTTP status code

This processing is necessary to deliver the website, to ensure its stability and security, and to detect and defend against attacks. The legal basis is Art. 6(1)(f) GDPR; our legitimate interest lies in the secure and reliable provision of our website. We do not combine this data with other data sources or use it to identify you.

Netlify processes this data on our behalf. Because Netlify is based in the USA, personal data may be transferred to the USA and other countries where Netlify operates its infrastructure. According to its own information, Netlify, Inc. is certified under the EU-U.S. Data Privacy Framework; the transfer is therefore based on the adequacy decision of the European Commission (Art. 45 GDPR) and, where applicable, on the EU standard contractual clauses (Art. 46(2)(c) GDPR). Log data is retained by Netlify for a limited period in line with its retention policies and then deleted. More information: netlify.com/privacy.

4. Pilot hotel application form (Tally)

You can apply to become a pilot hotel through an online form. The form is provided by Tally BV, Sint-Pietersnieuwstraat 11, 9000 Gent, Belgium (“Tally”). According to Tally, data is stored on servers within the European Union.

When is Tally loaded?

No connection to Tally is established while you browse this website. Only when you click one of the application buttons does your browser load the form from Tally’s servers (embedded in a window on this page, or on tally.so if opened in a new tab). At that point Tally receives technical data such as your IP address and browser information, which is required to display the form.

Which data do we collect?

The form asks for information about your hotel and how we can reach you:

• Hotel name, hotel website, country / city, number of rooms and properties
• Current PMS / booking software and your biggest operational challenge
• Approximate guest calls per day and your interest in becoming a pilot hotel
• Contact name and work email address
• Optionally: phone number and additional comments

Purpose and legal basis

We use this data exclusively to review your application, to contact you about the pilot program, and to prepare a possible pilot collaboration. The legal basis is Art. 6(1)(b) GDPR (steps prior to entering into a contract at your request) and Art. 6(1)(f) GDPR (our legitimate interest in responding to business inquiries and selecting suitable pilot partners). Providing the data is voluntary; without the mandatory fields we cannot process your application.

Tally processes the form data on our behalf as a processor. We do not use your application data for advertising and do not sell it.

Retention

We keep application data for as long as necessary to evaluate your application and conduct the pilot program. If no collaboration results, we delete your data no later than 12 months after our last contact, unless you ask us to delete it earlier or statutory retention obligations apply (e.g. for business correspondence under German commercial and tax law).

More information about Tally’s data protection: tally.so/help/privacy-policy.

5. Contact by email

If you contact us by email, we process the data you provide (e.g. name, email address, message content) to handle your request. The legal basis is Art. 6(1)(b) GDPR if your request relates to a contract or pre-contractual steps, and otherwise Art. 6(1)(f) GDPR (our legitimate interest in responding to inquiries). We delete the data once your request has been fully handled, unless statutory retention obligations apply.

6. External links

This website contains links to other websites (for example the founder’s website). Data is only transferred to these websites once you click a link. The respective operator is responsible for processing data on those websites.

7. Cookies and local storage

This website itself does not set cookies and does not store information on your device that requires consent under § 25 TDDDG. If you open the application form, Tally may use technically necessary storage within the form for it to function; please refer to Tally’s privacy information.

8. Encryption

This website uses TLS encryption (HTTPS) for the secure transmission of data. You can recognize an encrypted connection by “https://” and the lock symbol in your browser’s address bar.

9. Your rights

You have the following rights regarding your personal data:

• Right of access (Art. 15 GDPR)
• Right to rectification (Art. 16 GDPR)
• Right to erasure (Art. 17 GDPR)
• Right to restriction of processing (Art. 18 GDPR)
• Right to data portability (Art. 20 GDPR)
• Right to object (Art. 21 GDPR): where processing is based on Art. 6(1)(f) GDPR, you may object at any time on grounds relating to your particular situation.
• Right to withdraw consent at any time with effect for the future, where processing is based on consent (Art. 7(3) GDPR).

To exercise your rights, simply email [email protected].

You also have the right to lodge a complaint with a data protection supervisory authority (Art. 77 GDPR). The authority responsible for us is the Berlin Commissioner for Data Protection and Freedom of Information (Berliner Beauftragte für Datenschutz und Informationsfreiheit), Alt-Moabit 59–61, 10555 Berlin, Germany.

10. Automated decision-making

We do not use automated decision-making or profiling within the meaning of Art. 22 GDPR on this website. Pilot applications are reviewed personally.

11. Changes to this policy

We will update this policy if the website, its technology or the legal requirements change. The current version is always available at 24hreception.com/privacy.